Should you ever face a problem with your website and be incapable of taking care of it, ask the web hosting company’s client support staff to assist you to bring the website back online. A speedy solution would be the most optimal scenario, but a lot of companies respond within 24 hours and even more, especially if you are working with a hosting reseller. Even if your problem can be easily solved, your site may not function correctly or it may not be accessible whatsoever for a long period of time, so you may lose potential clients since it’s quite unlikely that anybody will be willing to go back to a website that is inoperative. For this reason, you have to make certain not only that you can get in touch with your web hosting provider, but also that they can reply and assist you in a timely fashion. If a software app update doesn’t go as planned or if you erase something unintentionally, for instance, the site must be fixed quickly so as to avoid long unavailability.
One-Hour Response Guarantee in Hosting
If you’re using one of our hosting and you’ve got an enquiry or encounter a certain difficulty, you can get in touch with us 24/7/365 by submitting a customer support ticket or by writing an email and we promise that you will get a response in no more than an hour. If the issue can be sorted out, we’ll do it before we respond, whilst in case there is something that you have to do on your end, we will provide you with all the required information – what workable solutions to try, what settings to check, and so on. Typically, you will get an answer within maximum thirty minutes, which implies that waiting for hours on end or even for more than a day to obtain support is something impossible. Our 60-minute response time guarantee applies to any query that you may have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server account from us, you can take full advantage of our speedy support service. You’ll get a response to any support ticket opened through the web hosting Control Panel or email sent to our client and tech support team within the hour. The response time is guaranteed and it applies regardless of the matter – technical or billing. Often, it takes far less time to examine and troubleshoot a problem. We will provide you with more details if the solution entails something that needs to be done on your end. In case you touch base with us during public holidays or weekends, the response time will be precisely the same and since our support staff is available 365 days a year, you will receive prompt help for any technical, billing or general issue no matter what time it is.