The support that you can get from your hosting provider is very important, no matter if you have pre-sales questions and you aren't a customer yet, or you have some technical problem with an existing account. Prompt and correct information about a question or an issue can save you lots of time and efforts, not mentioning that this is usually a sign that you are ordering from a real web hosting provider not from a reseller. If you buy a hosting account through a company that does not own its servers and it can't access them directly, it's likely that you will wait for a day or two so as to get a response to any kind of question, so your sites may stay offline for quite a while. Alternatively, a supplier that provides various ways of communication and has a technical support team that is available all the time will assist you to right away and help you limit or completely avoid any downtime and prospective losses.
24/7 Customer Support in Hosting
All of our hosting feature 24/7/365 pre-sales, customer and technical support, so regardless of whether you are inquiring about our web hosting services well before you make an order or you are an existing customer and you have any kind of question or a problem, you are able to contact us anytime, which includes holidays and weekends. We have multiple channels to get in touch with us - several phone lines worldwide for your convenience and live chat support for pre-sales, billing and basic questions; emails and support tickets for more complex matters or any troubles which need extra time to investigate and resolve. Unlike many other web hosting service providers, our trouble tickets come with a warranted maximum reply time of just one hour, so no matter what the issue is, it'll be resolved in a timely manner and you will not waste days to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
We're aware how important it is to receive timely support, especially when your web site is not functioning efficiently for whatever reason. All of our semi-dedicated servers include 24/7 customer and technical support, which means that in case anything happens, you'll be able to use plenty of methods to get in touch with us - telephone line with multiple local numbers internationally, live chat, email messages and tickets. The first two choices are for pre-sales, billing and basic issues, so that in case you don't have an account yet, for instance, you can receive additional information regarding our solutions, or we will assist you with less complicated technical matters. The next two methods are for solely tech issues or everything that is more time-consuming since it is quicker to track the conversation between you and our tech support team. The guaranteed maximum reply time for them is merely one hour, the regular one - 15-20 min, so you will not have to wait for an entire day in order to get assistance as you may need to do when using the services of other service providers.
24/7 Customer Support in VPS Servers
Each VPS server plan that we provide includes 24/7 customer and tech support, therefore if you encounter any trouble with the pre-installed software on the machine or you have any pre-sales or basic questions, you are able to get in touch with us anytime, even holidays and weekends. For your benefit, we provide different methods of communication - phone support with several local numbers internationally, live chat, emails as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical issues since it'll be much easier to track what's going on. The maximum warranted response time for all e-mail messages and tickets is 60 minutes, yet it rarely takes that long to receive help. In case you obtain the Managed Services upgrade that we provide, our admins can also help you with any third-party software difficulties.
24/7 Customer Support in Dedicated Servers
We are aware how important it is to have prompt support in general, let alone if you run a whole server, so each and every dedicated server that we offer comes with 24/7 support with 1-hour response time guarantee whatever the issue. The service is 100 % free for any issues with the server or the software that was installed by our admins through the setup, which means that you're able to contact us as many times as you would like, even during holidays. You could either open a ticket from the billing section or you could send an e-mail, and the actual reply time for either rarely exceeds 30 mins since we have administrators available twenty-four hours a day. In case you need general info about our servers or you've got a billing question/issue, you may also call one of the local telephone numbers that we have on 3 continents or you may employ our live chat service and talk to an agent online. For third-party software support, we offer a Managed Services upgrade, that you can include to your server plan through your billing Control Panel.