A 99.9% Server Uptime
Our hosting system is based on a steady, enterprise–class hardware architecture and a strongly tweaked version of Linux. That is why, irrespective of what your website is, or how many web site visitors you have, or even in case there is a distributed denial–of–service assault, our hosting servers will stay up and running and your web sites will remain accessible online.
Our hosting packages feature a 99.9% server uptime guarantee. And no matter which datacenter you select, our guarantee stays unchanged.
A 99.9% Network Uptime
Aside from our cloud hosting system, we’ve also set up our very own internal network in all our datacenters. Everything is based on topflight hardware elements provided by Juniper. Moreover, on each router, we have installed a firewall with an intricate algorithm to successfully filter out all questionable requests.
Therefore, in each of our datacenter facilities – in our US based datacenter, in our UK based datacenter, in our FI based datacenter, in our Eastern Europe based datacenter as well as in our AU based datacenter, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is valid with all hosting plans in each datacenter.
A 30–Day Money–Back Guarantee
Just like with every other service, when it is your money on the line, you can’t feel really secure. That’s why, with each of our cloud hosting plans we offer a 30–day money–back guarantee. In the event that you don’t feel happy with our web hosting service or in case you have to get a more powerful hosting solution, like a VPS servers or even a dedicated servers – we will give you your money back in full, without obscure costs or repayment charges.
24/7 Technical Support
In case you run a hosting firm, your tech engineers are of paramount importance. That’s why we have diligently gathered a highly skilled group of tech support engineers, each with many years of expertise behind his back. With their help, our company offers 24x7 support with all our web hosting solutions.
And not only that, we offer a 1–hour response time guarantee. All help requests are replied to in less than an hour and our average response time is below twenty minutes!