Technical Support Channels
A Sixty–Minute Ticket Response Guarantee
Every help request you send to us will be attended to within maximum 60 min. If your trouble ticket or email needs additional assistance from a sysadmin, we will timely forward it and leave a comment to let you know that your case is being examined. If you make use of the Optional Admin Services package, any of the services included there will be completed at a time that suits you.
An Exceptional Customer Support Service
Our customer support team will be at your disposal twenty–four–seven should you need assistance working with the Web Control Panel or with any of the applications that we install on your behalf on the dedicated hosting server. Furthermore if you need help handling the everyday administration tasks on your server, you can have a look at the Optional Admin Services package, which includes backup hard disk drive storage space, OS updates every week, installation and troubleshooting procedures, server monitoring and restarting procedures, etcetera.
A User–Friendly Help Section
Our Web Control Panel has been pre–installed for each dedicated server. Among its functions is a rather useful integrated knowledgebase that will guide you step by step on all the operations that you can perform. Most help articles in addition video versions which demonstrate all the tasks that you can perform in a highly illustrative manner. You can find all the how–to articles and the video tutorials in the top right corner of each Web Control Panel section.