Support and Help Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Response Guarantee

  • Our group of technicians will do their best to answer to your service requests within up to 1 hour. If, however, the situation you have experienced requires help from the Administrators’ =Dept,= we’ll address the ticket to the technician in charge and will submit a comment to notify you.

  • Top quality support service

  • Top–class Client Help Service

  • Our tech support staff is going to be on shift for you 24x7x365 to to handle all support request tickets that you send to us. We offer tech help and support for the programs that are installed in advance on your machine. These include our in–house produced Web Control Panel, the chosen OS and the server management panel (with respect to the VPS type).

  • Intuitive help center

  • An Intuitive Help Zone

  • In the Web Control Panel that is offered free–of–charge along with your virtual server, you’ll find an instructive Help zone, incorporating everything you should have knowledge of when running your sites and software packages. We have included a wide range of how to articles and video courses that illustrate the fundamental web site administration duties in an easy to comprehend form.