Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Our customer help team is educated to fairly quickly deal with all our hosting customers’ questions and guidance requests. Through our ticket system, it’s possible to submit your request and a support crew representative will go back to to you in only maximum an hour. Realistically, practice indicates that the average reaction time is 20 mins.

  • Top quality support service

  • A Top–quality Support Service

  • Our customer assistance service is delivered by a group of knowledgeable specialists which are able to reply to your issue quickly. You can easily speak to the tech support team by starting a tech support ticket from your Web Control Panel or by submitting us an email. On business days, you may also contact us on the telephone or make use of the online chat solution.

  • Intuitive help center

  • An Intuitive Help Section

  • The Control Panel gives a huge knowledge base which is built–into all parts. In each section, you will find a Help button which will load for you a variety of step–by–step courses on how to use a specific option or complete a selected action. Moreover, we have crafted information online videos to help you to get a better idea of the Control Panel’s interface.