There are different ways to contact the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a ticketing system. This is the easiest correspondence channel for a number of reasons. If no technical support engineer is available at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will invariably hit home. In addition, you can copy/paste extensive pieces of info without having to worry about typographical errors, and if a particular problem needs more time to be sorted out or a number of responses need to be exchanged, all the information will be in the same location, so either party can always see the comments left by the other one. The downside of using tickets to get in touch with your web hosting provider is that they are often separate from the web hosting platform, which suggests that if you have to provide info or to follow directions, you’ll have to use at least two separate admin interfaces and this number could increase if you’d like to manage a couple of domains. Furthermore, many web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting around for a response.