There are different ways to contact the web hosting company whose services you are using, but the one that you will invariably find irrespective of which company you pick is a ticketing system. This is the easiest correspondence channel for a number of reasons. If no technical support engineer is available at the moment and they are all occupied, a telephone call may not be replied to, but a ticket will invariably hit home. In addition, you can copy/paste extensive pieces of info without having to worry about typographical errors, and if a particular problem needs more time to be sorted out or a number of responses need to be exchanged, all the information will be in the same location, so either party can always see the comments left by the other one. The downside of using tickets to get in touch with your web hosting provider is that they are often separate from the web hosting platform, which suggests that if you have to provide info or to follow directions, you’ll have to use at least two separate admin interfaces and this number could increase if you’d like to manage a couple of domains. Furthermore, many web hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time while waiting around for a response.
Integrated Ticketing System in Hosting
The ticketing system that we’re using for our hosting is not separate from the hosting account. It’s included in our full-featured Hepsia hosting Control Panel and you will be able to visit it whenever you like with only several mouse clicks, without ever leaving your account. The ticketing system features a quick-search box, so you can find virtually any support ticket that you have already posted, if you need it. Moreover, you can read knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to fix a particular issue even before you open a ticket. The response time is maximum one hour, so you can get swift assistance at any time and in case our support staff advises you to do something within your account, you can do it right away without needing to log out of the Control Panel.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we have created for our semi-dedicated servers, so you won’t need one more support platform to touch base with our customer service staff – you can do it on the spot the moment you run into a predicament. Posting a new ticket requires a few clicks of the mouse and tracking down an older one is equally simple. With our clever search box, you can quickly find any ticket that you’ve already posted. You can send a ticket at any given time whatsoever as our tech support staff representatives are available 365 days a year and answer in no more than 60 minutes, even though it seldom takes that much to get assistance. With Hepsia, you’ll have everything in one single location and you can forget about the need to sign in and out of 2 or more platforms to troubleshoot a simple problem.