A live chat is one of the several methods of communication offered by some hosting companies as part of their support services. Depending on the service provider, the chat can be used for pre-sales, billing and/or technical support. This way of communication is quicker than a support ticket and it makes it much less likely to misunderstand or misspell a word as compared to a call with a representative. In addition, when the trouble that you experience needs some time to be investigated and resolved, you can do something different in the meantime rather than just waiting, as you would have to do if you call. You can also use a live chat support service free of charge provided that you have web access even when your hosting provider is based in another country and they do not have a local phone number that you can call.
Live Chat Support in Hosting
Together with the telephone and ticket support, we offer live chat support as well. You will be able to get in touch with us every day, including holidays and weekends, and we will give you more info about the hosting that we offer if you are not among our customers yet, or about general and billing questions if you already have a user profile. Though for solely technical matters you'll need to open a ticket to our technical support team, since such matters need additional time to be resolved, you may still contact us on our live chat for some tech info. To give you an example, we will help you set up an e-mail address in your e-mail client or troubleshoot various problems, saving you considerable amount of time. Even if our phone lines are already off for the day, you can talk to a live person.
Live Chat Support in Semi-dedicated Servers
We have live chat support that is accessible to all of our future and present customers. If you're thinking about a new website hosting account, you're able to chat in real time to one of our agents and get more information about our semi-dedicated servers so as to choose the right plan for your websites. If you already have an account with us, we can assist you in a timely manner with general, billing and 1st level technicalmatters. Even though in some instances you will have to open a support ticket since there're issues that cannot be resolved through a live chat, we'll be able to assist you with various basic tasks, such as installing an e-mail account in an e-mail client or redirecting one domain name to another one. In this way, you will enjoy prompt support and you'll save plenty of time.